COVID-19: Due to COVID-19, we cannot guarantee your package will arrive in our usual shipping time. The postal service has cancelled all guarantees on shipping and they expect delays this season even after the holidays. We highly recommend shopping early if you can when buying gifts and we will do our best to do what we can on our end. We appreciate your patience and support!
EXCHANGES & RETURNS
In order to be eligible for a return and/or exchange, your items must be unwashed, unworn and in the original condition in which you received them. *Returns and Exchanges must be done within 30 days of receiving your items.
All sale items are final and are not eligible for return or exchange.
Please see below for your steps in facilitating a return.
1) Send an email to email@example.com with the subject line RETURN ORDER # (insert order number) and what item’s within the order you are referring to.
2) Pack the items adequately with a note indicating NAME and ORDER #, and send to:
Kootz Collective Returns
1442 Kings Heights Blvd. SE
3) Drop the package at any Canada Post post office. Retain the tracking number for your records.
4) Please allow 3-6 business days once the package has been delivered to us for the return to be processed by our team prior to following up with your request.
5) Please note that all shipping and handling costs associated with return shipments are the responsibility of the customer. We do not accept COD shipments.
Need to exchange an item? Place a new order for the item you wish to exchange for and follow the instructions above to return the item you don't want back to us. You will be charged for your new order and the refund will be issued for the item you return once we process your return.
This return policy is only applicable to purchases made at www.kootzcollective.com. Purchases made at retailers carrying Kootz Collective are subject to the respective store's return policy.
Depending on where you live, the time it may take for your exchanged product to reach you may vary but 4-7 days is the average.
Orders are fulfilled and shipped within 2-4 business days. Most of our orders are shipped within 3 business days or less and take an average of 4-7 days to reach you within Canada.
We currently ship within Canada only.